How Can We Help Colleagues With Disabilities to Participate in Meetings?

I think most people want to see a family member, a friend or a colleagues succeed in their work place. But what can we do to help a person with a disability succeed especially if you are the one who is in charge of setting up a meeting that will be inclusive to everyone with some kind of need?

The conference calling company Vast Conference asked those same questions in order to address the needs of as many people as possible.

How should an event or meeting organizer figure out how to accommodate every disability each meeting participant may have? We all want to be politically correct, right?

I know first hand that asking a sensitive question can feel awkward. Even I make politically incorrect mistakes, still even with all my decades of experiences in the health care field AND I have my own challenges to see, to hear to walk and typ-o.

If you have been reading my No Non-cents Nanna blog post you will already know that I, Malika Bourne, am very bluntly out spoken about disability issues. I live with my son who has very visible disabilities.

My own disabilities are not so obvious. It is my responsibility to speak up to say, ” I can’t read that that menu, Could you help me? ” or ” I really need a seat on the left side I front so I can understand the speaker the best. Thank you for understanding.” or I may discreetly say to a waiter ” Would you mind helping me avoid spilling my drink all over the table by putting my water glass on the left? My right hand tends oops! to drops things. thank you so much.”

A few weeks ago I responded to an email that directed me to respond to Sarah Breckon
PR and Outreach on behalf of Vast. I grabbed the opportunity to typ-o my opinion on the subject of the following title:

Help Colleagues With Disabilities Succeed in Meetings

I am very thrilled to announce that some of my verbose comments were featured in the article article. With permission as a coutesy from the author I am privileged to be able to copy and paste the entire article with my comments from Conference Calling Blog 1-888-498-9240 Please note I, Malika Bourne, am not affiliated with Conference Calling by Vastconference. Feel free to let them know how the article helped to better inform you on accomodating your collegues with disabilites that are visable or not so visable.

With out further ado here is the clickable link to the very informative article that includes my No Non-cents Nanna statements. The entire post may be read below in the quotes.

Help Colleagues With Disabilities Succeed in Meetings

Help Colleagues with Disabilities Succeed in MeetingsThe above imaged is associated with the article used with persmission at the following link you’re working with a colleague with a disability in a new capacity, you probably have questions about how to address their needs. You and your organization can easily make accomodations for your colleague, whether you’re working with them remotely or in person. Here’s how to respectfully hold meetings with or onboard a disabled colleague.

Set Up Remote Communications

If your colleague can work remotely, they will be able to use the services (like care from family) and equipment (like rails or wheelchair-accessible countertops) they have set up at home. That can remove hassle and discomfort from their workday. If you’re onboarding an employee or client with a disability, figure out when you should set up conference or video calls.

Remember that remote communications can create challenges for deaf or blind professionals. Always make sure that you clear the communications medium with the disabled person before you have to use it. Deaf colleagues will likely need accommodation if they need to participate in a phone call. Many deaf and hard of hearing people use closed captioning phone services through providers like CapTel.

You should check in with your deaf colleague before the call. Ask if the device they use works with the conference calling service that you’re using — if they’re not sure, you should check in with the provider.

At Vast Conference, we’ve worked with many deaf and hard of hearing clients. We offer several services to accommodate deaf clients. And, our audio quality is very high, which makes closed captioning phones much more effective.

Recording screenshot

“One feature that we provide that makes calls a lot easier for deaf users is our Recordings and Transcription dashboard,” says Dave Tevendale, Vast’s Director of Business Development. “Any conference call can be recorded, and a user can request a transcription. The recording is free. The transcription is $4 per minute, which is very affordable in the world of professional transcriptions. With a transcription, you can read the call as soon as 24 hours after it ends.”

Make the Accomodations Your Colleague Needs

Let the expert — the person with a disability — tell you what they need. Better yet, ask them what they need from you.

“It’s the best way to avoid awkwardness,” says Dana Marlowe, the principal of Accessibility Partners. Accessibility Partners is a consultancy that helps organizations meet the needs of professionals with disabilities.

“No one should ever be expected to mind-read what any person needs,” says Malika Bourne. Bourne is registered nurse who has a disability and cares for her son, who has multiple sclerosis. She uses local resoures for herself and her son like the Independence Center, a Colorado disability services center. [ I, Malika Bourne edited this quote. Malika Bourne works with asa client, not an employee.]

“Those of us folks who have some kind of disability have a responsibility to communicate our needs. As professionals, we want to show our own good manners by helping others feel comfortable around us.”

When you check in with your colleague, make sure that you find out the following:

  • How can you help your disabled colleague get to an event?
  • Will they be able to access the event space?
  • Do they require any equipment to participate?
  • Does your colleague work with a service animal?
  • What does your colleague need to be comfortable and engaged during the event?
  • Do you need to provide seating, equipment, or accomodations for an interpreter or health care worker?

Work With Facilities That Are ADA Compliant

If you’re booking an off-site conference or meeting, make sure that the facility is compliant with the Americans with Disabilities Act (ADA.) ADA compliant conference and meeting facilities are available everywhere in the United States, and they don’t cost extra. Most conference facilities will say on their website or in promotional literature if they are ADA compliant. If you’re not sure, you can email or call the facility’s events manager and find out.

Also make sure that your colleague with a disability has a way to reach the offsite meeting. Make sure the facility you book has easy access to public transportation. If transit is out of the question, work with your disabled colleague to find an alternative.

By working with ADA compliant contractors, you’ll make sure that your colleague doesn’t have to deal with embarrassing headaches when they’re doing basic things like going between floors or using the toilet.

Follow the Right Etiquette

Remember that your well-intentioned efforts to communicate with a professional with a disability can actually be offensive. The impact of your actions can be completely different from what you intend.

“Some common issues I’ve seen are with people who just don’t know a lot about disability,” says Marlowe. “They might speak louder to someone who is blind or speak slower to someone in a wheelchair.”

Don’t behave differently than you would with other colleagues — the only extra steps you need to take are making the above accommodations.

Empathy and mindfulness are the keys to working with a colleague with a disability — or any other colleague. If you’re respectful, gracious, and empathetic, your relationship will be productive for you and your colleague with a disability.

Additional Resources

ADA National Network

Accessibility Partners

“A Planning Guide for Making Temporary Events Accessible to People with Disabilities,” ADA National Network

“Disability Etiquette,” United Spinal Association

Special thanks to Jennifer Perry of Cornell University’s Northeast ADA Center, who provided background information and additional resources for this article.

Check out Conference Calling Blog 1-888-498-9240

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